I'm currently trying to improve our organization’s incident management controls and would love some insight from those who have been through this process. What are the best practices for establishing effective incident management controls within a cyber security framework?
Centralized Communication: How important is it to have a centralized communication system during an incident, and what platforms have you found effective for this?
Response Teams: What key roles should be included in an incident response team, and how do you ensure they are adequately prepared?
Detection and Escalation: What are some of the most effective methods or tools for quickly detecting incidents, and how do you determine when to escalate an incident?
Post-Incident Review: How do you conduct a thorough post-incident review, and what steps do you take to ensure lessons learned are applied in the future?
Documentation and Reporting: What are your strategies for maintaining clear documentation and reporting during and after an incident?
I’m particularly interested in hearing about real-world experiences and any pitfalls to avoid. Your insights would be greatly appreciated!