Key Considerations for Hiring an Incident Response Firm

PhishFinder

I’m trying to wrap my head around incident response firms and the whole process of hiring one when things go south. As a newbie, I’m curious about what key factors to look out for in these firms. Is it more important that they have quick deployment and immediate action plans, or should I focus on their industry certifications and previous experience? Also, are there any common red flags that you should be wary of when selecting an incident response provider? Any personal experiences or recommendations would be super helpful!

SafeCipher

One additional factor to consider is stakeholder communication—how well does the firm manage updates with your team and external parties during a crisis? Poor communication can worsen an incident. Also, watch for opaque pricing or very vague deliverables in contracts—both are common red flags you don’t want to uncover mid-incident.